FAQ

This page answers common questions about StatusPath Reports setup, usage, data, and report behavior.

If your question is not covered here, contact support with the report type, scope, and steps to reproduce.

When to use this

Use this page when you need quick answers before opening a support request or changing a report configuration.

Before you begin

Confirm the report type and scope.
Check whether the same issue is visible in Jira.
Note any filters, date ranges, or business hour settings.

Questions

Does StatusPath Reports use Jira permissions?

Yes. Users can only report on work items they are allowed to view in Jira.

Can I use JQL?

Yes. JQL is useful when Project or Filter scope is too broad.


project = "SUP" AND status in ("In Progress", "Review") ORDER BY priority DESC

Why do two users see different results?

They may have different Jira permissions, filter access, project roles, or issue visibility.

Does a saved report store report results?

A saved report stores configuration. When it is rerun, the calculated result can reflect updated Jira data.

Saved reports can store the report type, source, filters, calendar, duration format, selected fields and dynamic columns, groups, sort/filter state, table/chart mode, and chart settings.

Can I export data?

Yes. You can export report tables to CSV or XLSX.

Why is an export taking time?

Large reports require data retrieval, changelog calculations, and file generation. Narrowing the scope can reduce export time.

Can charts be exported?

Chart export is supported where available for the selected chart type.

Does export match the page?

Table export uses current grid rows after filtering and sorting when the grid API is available. Hidden columns are excluded and visible column order is preserved.

Can I use Cycle Time or Lead Time?

Cycle Time and Lead Time calculation compatibility exists for legacy saved-report restore paths, but they are not shown as normal report choices in the current report selector. Do not rely on them as public V1 report types.

Does StatusPath Reports support Jira Data Center?

No. The current app is built for Jira Cloud Forge.

Result

You should have enough context to choose the next documentation page or contact support with the right details.

Notes

FAQ answers describe general product behavior. Your Jira configuration, permissions, workflow history, and installed app version can affect exact behavior.

Troubleshooting

If an answer does not match your site behavior, gather the report type, data source type, JQL or scope, screenshot, expected result, and actual result before contacting support.

FAQ