Support

What we can help with

We help with installation, configuration, report usage, troubleshooting, and suspected app issues.

What to include

Please include the following details so we can understand the issue quickly.

• Jira site URL
• App name
• App version if available
• Report type
• Data source type
• Steps to reproduce
• Screenshot or error message
• Expected result
• Actual result

Useful product context

Before contacting support, collect the details that describe where and how the issue appears.

• Where the issue happens: Report Center, Issue Activity, Dashboard Gadget, or Settings
• Approximate number of work items
• Work item range and Trim History range
• Duration format and work schedule
• Whether the issue affects one user or multiple users

Data handling for screenshots

Do not include secrets, tokens, private Jira URLs, or customer-sensitive data in screenshots unless your organization has approved sharing that information with support.

Response path

For V1, support is handled by email. We do not provide a public ticket portal or login-based support workspace.

If a suspected app issue requires investigation, we may ask for additional screenshots, report settings, or anonymized examples.